The above is an example of a widget that allows you to inject your Louder Voice review just about anywhere you like across all your on-line presences.  For example, in a website side column, as here, on your blog, Facebook etc.

Louder  Voice allows you to collect reviews on-line, or speak to your customers over the phone and gather feedback that way.  It's indexed by Google and you have full control, the reviews won't be published until you're approved them if you like.

You can also reply to the reviews publicly which is great.

All of this for just £32.50+vat per month.

To find out more Call us today on 01454 26111

ONLINE REPUTATION MANAGEMENT:

HOW TO BALANCE THE RISKS AND REWARDS

Local SEO is much more than traditional link building, these days Google+ Local in particular needs almost daily management, building citations AND more importantly customer 5 star feedback!  Today, opinions are easily shared through the proliferation of networking sites, forums, blog sites, chat-rooms and other social media sites such as Facebook, Twitter, YouTube, etc. These social media platforms are also being used by business organizations to connect with their clients and attract new potential clients. 

However, nothing prevents your company from being the target of a negative note. Social media can really affect the reputation of a company. The buzz may be good or bad, but a strategy to interact directly with customers on the Internet and to respond to their enquirers, is absolutely invaluable.

If you want someone to help you manage your ORM, increase those 5 star ratings and reduce the risk of anyone damaging your reputation, then WSI works hard with it's clients to achieve just that!

Social media is designed to be spread through social interaction and create publishing techniques that can be scalable and easy-to-use. The characteristic of social media is that it can excite others to repeat information. This can be done instantly through platforms such as Facebook, Twitter, LinkedIn, YouTube, MSN, etc. 

 

It is crucial to listen to what is being said online, even if it is negative. Listening creates the opportunity to take action and resolve internal problems or deal with malicious information, both of which can negatively influence a company’s brand image and reputation.  

WSI works hard with it's clients to maximize the benefits that these new Social Technologies bring whilst minimizing the risks.
  • Customer Service Network

Professionally Gathered Feedback

Even the most satisfied customers sometimes forget to leave a review, it’s natural.

By having a trained customer service professional contact particular customers or clients to seek feedback you can ensure those positive experiences can be highlighted for all to see.

You control who is contacted, what questions are asked and where these reviews are placed. A 5 minute call with a professional will leave a customer feeling valued, a new review generated and more Social Proof for you, minimum fuss and maximum result.

Working with the CSN and Reputation.com we have created a system whereby once the review content has been collected and turned into written feedback it is emailed to the customer and can be shared to Facebbok, Yelp, Google etc all with a single click.

  • Ensure a minimum amount of new reviews per month with outbound calling
  • Customer Service Professionals know how to deal with your customers
  • Make a customer feel valued
  • Full control of questions and format
  • Receive engagement rates dozens of times higher than email review requests
  • Decide when each customer is contacted for maximum success

Find your Brand's voice, talk to your customers and let them know that a couple of positive sentences from them can have real impact on your business and help bring the service they obviously value to more people.

Testimonial
Offices
WSI-eMarketing & WSI Wales & West Regional Office
Mulberry House, Uley Road, Dursley, 
Gloucestershire, GL11 4AA

01453 542761