Before you begin reading, we suggest you view our introductory presentation about WSI Live Chat. It covers all of the points listed below in a more detailed manner and contains a video demo of the product in use click to view presentation!
What is WSI Live Chat?
On a high-level, WSI Live Chat is a live chat and web monitoring program that serves two main purposes. One, it allows you to connect with your website visitors to offer immediate, real-time assistance via live chat. This is done through a “Chat Live” graphic placed on your website and an instant message-like dialog box that appears once the chat graphic is clicked on.
Secondly, WSI Live Chat is a web monitoring program. It allows you to see all of the visitors that are browsing your site in real-time. You can find out detailed information on them such as what page they are currently on, how many pages they have viewed so far, how many previous visits they have had, what keywords or phrases they used to find your site, and much more!
Benefits of WSI Live Chat
- Increase Sales/Leads - Chatting with site visitors in real-time to provide support, sales and help with online purchases is extremely beneficial for businesses. Customers are three times more likely to make a purchase if they have chatted with a live sales representative.
- Easy-to-Use - The easy-to-use operator console and “Away” and “Offline” options make this system a breeze for any sized business to implement.
- Expands your Market Knowledge - By collecting valuable information like visitor location and search keywords, you can learn more about your target market than ever before.
- Affordable - Compared to other live chat systems on the market, this solution is practical for even small businesses
Because this varies greatly dependant upon the number of "seats" you may need, the level of access (Live Chat -v- Live Operator) and how much help you will need for installation and configuration (dependant upon who does your website development & support) you will need to speak to us to ensure we deliver the best value quote for you. However, what we can guarantee is that our service is both robust AND competitive.